How I work — and what you can expect from me.

How your personal data is collected, stored, used and protected. Covers GDPR compliance, data retention, your rights as a data subject, and how to make a subject access request.

What stays in the room, what doesn't, and the specific circumstances under which confidentiality may need to be broken. Safeguarding disclosures, supervision and record keeping all covered here.

My responsibilities and procedures for safeguarding children and vulnerable adults. Includes how concerns are raised, who is informed, and what happens next.

How to raise a concern or complaint — directly with me in the first instance, and through the NCPS if needed. All complaints are taken seriously and handled with care.

Session fees, payment terms, cancellation notice periods and what happens in the event of a late cancellation or no-show. Also covers what happens if I need to cancel a session.

Terms for booking and attending CPD courses through The Neuroaffirming Therapy Room — including cancellation terms, refunds, certificate eligibility and professional conduct expectations. Booking constitutes agreement to these terms.

How I use social media professionally, how I handle connection requests from clients, and what to do if you see something that concerns you online.

How I manage safety as an online sole practitioner — including check-in procedures, emergency protocols and what happens if a session raises immediate concern.